Your privacy matters to us. This page explains exactly what personal data phmaya collects when you use our Philippines mobile sports betting and entertainment platform, how we use it, and the rights you have over your own information.
This Privacy Policy applies to all Filipino players and visitors who access phmaya through our website or mobile browser. It covers the personal information we collect during registration, account use, deposits, withdrawals, and customer support interactions. By creating an account or continuing to browse the platform, you agree to the practices described in this document. If you do not agree with any part of this policy, we recommend that you do not proceed with registration. We encourage you to read this page in full so you understand exactly how your data is handled before you start playing.
When you register for a phmaya account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. During the identity verification process required under Philippine regulations, we may also request a government-issued ID such as a PhilSys card, passport, or driver's licence. When you make deposits or request withdrawals, we collect transaction details including the payment method used, amount, and timestamp. We also automatically collect technical data such as your device type, browser version, IP address, and session activity logs when you use the platform. This technical data helps us detect unusual activity, prevent fraud, and improve the overall mobile experience for players across the Philippines.
The primary purpose of collecting your personal data is to operate your account, process transactions, and deliver the sports betting and entertainment services you signed up for. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — we do not send unsolicited promotional messages without your consent. Your identity and payment information is used to comply with anti-money laundering requirements and responsible gaming obligations applicable in the Philippines. Technical and usage data helps our team identify and fix platform issues, optimise page load speeds on mobile networks, and improve navigation across all screen sizes. We may also use aggregated, anonymised data to understand how Filipino players interact with different sections of the platform, which helps us prioritise new features and content updates.
phmaya does not sell, rent, or trade your personal information to third-party marketers under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash, Maya, and bank transfer transactions, and identity verification partners who help us confirm player eligibility. These third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by applicable law or a valid legal order. Outside of these specific circumstances, your personal data remains within the phmaya platform and is not shared with any external parties.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, which is especially important when you are accessing the platform over mobile data networks commonly used across the Philippines. Account access is protected by password authentication, and we strongly recommend that players enable any additional security options available in their account settings. Our internal systems restrict access to personal data to only those staff members who need it to perform their job functions. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to log out of your account when using shared devices.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to comply with anti-money laundering regulations. If you request account deletion, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Technical logs and anonymised usage data may be retained for a longer period for platform improvement and security analysis purposes. If you have questions about how long specific types of data are kept, you are welcome to contact our support team for clarification.
As a registered player on phmaya, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate information, or ask us to delete your data where there is no legal requirement for us to retain it. If you believe your data has been processed in a way that is inconsistent with this policy, you have the right to raise a concern with our support team. We will respond to all data-related requests within a reasonable timeframe and will keep you informed of the outcome. To exercise any of these rights, please reach out to us using the contact details provided in the footer of this page.
phmaya may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make material changes, the updated policy will be published on this page with a revised date at the top. We recommend checking this page periodically, especially if you are a regular player on the platform. Your continued use of phmaya after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have questions about this policy or how your data is handled, our FAQ page is a helpful starting point, and our support team is available to assist you further.
If you have any questions about how phmaya handles your personal information, or if you would like to exercise your data rights, our FAQ page covers the most common queries from Filipino players. You can also review our Terms and Conditions and Responsible Gaming page for more detail on how we operate. When you are ready to get started, creating a free account takes under two minutes from any mobile browser in the Philippines.